Our Reviews

Visit was for a slow leak in RF tire. A nail was deemed too close to the sidewall to repair so a new tire was purchased. The agent did not mention a policy of comparable tire pricing, so I paid over $100 more than a comparable tire at Costco. Lesson learned.

Excellent service

The service and parts team are always friendly and helpful!

My service writer, Justin, was top notch. Courteous, efficient and extremely helpful. Everyone in the Service Department was very nice and the customer lounge is very comfortable.

Everybody did a great job!

The service team was punctual, helpful, and courteous.

The work was completed in a timely fashion. The waiting area was comfortable. The only problem was a part that I needed ( a two inch plastic pin/hinge for an Envision cargo shade is only available as an entire side panel). That’s disappointing.

Bill was a pleasure to work with and made the experience easy and seamless.

Excellent costumer service

The service and cordiality remain excellent. That’s why I hav continued as a customer for more than 15 years.

Everyone was very helpful and went the extra mile to make sure the entire experience was a good one, and it was. Thank you to Jared, Gio, and Bill who were very professional and courteous and made it all happen. There was a previous difficult and sensitive issue that was handled with sincere concern and rectified with a positive solution. Thank you!

Gary Koch, salesperson, was professional, knowledgeable. Buying experience was pleasant.

Great

Sean was great kept me updated throughout the process. He got me in an equivalent loaner vehicle and all concerns were addressed and fixed

Customer service and professionalism are always top quality. This is my go to place for keeping my GMC running at its best. Thank you Hardins and your employee’s and especially Sean for keeping my Yukon running perfectly.

Buying a vehicle at Harding Buick GMC WAS SIMPLE, seamless and easy.

Very professional, excellent service, i bought my gmc truck at hardin, do all my service there. I live 25 miles from you guys but refuse to go anywhere else. Thank you.

Went as expected

Great atmosphere, very friendly staff, everyone was so hands on with the customers. Manny was awesome, I told him what I wanted and he got on it right away. Made me feel very comfortable, ultimately I was very satisfied with the experience.

Best Gm Dealer In Orange County

they ordered the car i wanted and the buying proses was easy

No problem had what I wanted

Honestly, I’m not sure where to begin. Let me just start out by saying this was by far the best experience I’ve ever had with purchasing a truck. Hardin GMC and their staff were really on it, especially David Sandoval who I primarily dealt with. The service he provided me was just outstanding and I honestly can’t stop hyping him up and the staff there at Hardin GMC. They really gave me an unbelievable deal and were very willing to work with me that way it was a great deal for everyone. David really went out of his way to make this all happen and I am forever grateful for it because now I have the truck I’ve always wanted and honestly a new friend. They really treat you well here and I will always be recommending them to everyone I know interested in a vehicle because of the experience I had. Thank you David and everyone at Hardin GMC.

Took me right in and took care of the problem the first time.

Justin Vogel is who I dealt with and he was very knowledgeable and helpful.

Excellent service and very helpful

Manny is fantastic, he was able to get exactly the car I wanted for the second time. He is always quick to respond to all of my inquiries and has a great attitude. Thank you

Sean was great, explained everything & kept me informed

The visual inspection and accompanying verbal report gave me all the information I needed to make my decision. It was all done professionally and quickly.

Most amazing car buying experience of my life!!! Everyone is so professional and easy to work with. I would recommend everyone to purchase a vehicle from the Hardin Team.

I'm very satisfied with my purchase. It was a little rough at the beginning, but in the end it was all well.

Service department very professional

From start to finish it was easy. Bill made the purchasing process seamless. We bought two cars and he balanced both perfectly so that neither of us were waiting too long. Then we had Talia and Bryan for financing and they made the process again so simple.

All the sudden the dash lite up. Brake failure /ESC/traction controll and ohers. Justin took my truck right in had it fixed ready for pick up same day

Great

It was simple service got me in and out in no time.

Jesse always gives the best service. He listens to our concerns and thoroughly checks it out.

Good

Jeff (and the rest of the crew, Jesse, Justin and the other man whose name I don’t know) are always spot on with a smile and a welcome. They cover all the bases when I bring in my Terrain. I really appreciate their listening to my concerns and how I feel they go through with a fine-tooth comb in searching for any issues. This is my second Terrain. My first Terrain I gave to my son because he and his wife needed a family car. I did not need to shop around, because I knew I wanted another Terrain. Now my second Terrain has some issues and I need to build trust again that it won’t break down again. Having said this, when I’m ready for another car, it will be a Terrain again. Once a Denali Terrain owner, always a Denali Terrain owner. Kudos to Jeff and staff. P.S. I love how the cashier always makes fresh hot pop corn (and keeps the pop corn machine clean), and the new fish tank is a nice touch as well.

Since purchasing our car at hardin I have been coming back to service my car there also. I am always happy with the service done on my car, we love the customer service at the service side and I am happy there is a play are to entertain my little ones. The only complaint I have is that every single time I have gone the customer service has never been pleasant at the payment window. The lady always looks like she mad. Not really the customer service I like to be getting when paying for a car service.

Since I the day I purchased my vehicle and needed any service done I have been working with Jeff in the service department and he is absolutely wonderful. Very professional, knowledgeable, quick to respond to questions and concerns. Jeff is just absolutely amazing! Truly takes care of all issues with the vehicle and has tremendous customer service!

Mr. Garcia was super helpful and made it easy to make a decision.

Servicemen/ women were quick to go through the process and answered questions. Made me aware of the current recalls.

I worked with exceptional sales staff. We talked about trade. We talked about purchase price. First vehicle had a problem. When it wasn’t fixed in a timely manor, we worked out a deal on a more desirable vehicle. I’m very happy.

It was great! Justin was friendly, professional and informative. I am so pleased with my car purchase and now I’m extremely happy with the service department. I have had bad experiences with other dealerships.

I am immensely grateful for the Hardin GMC/Buick team within the Anahiem Auto Center for the impeccable customer service and experience, which was without a doubt easy, efficient, and stress-free, from start to finish for the vehicle purchase. The entire process was conducted smoothly. I look forward to future business and will also ensure to send referrals. Jesus, from the sales dept. was professional, kind, transparent, and thoroughly answered my many questions. His jovial demeanor and patience were admirable. I truly appreciate him! Thank you Jesus - you are absolutely amazing, and you established great rapport with me from the onset of my arrival, and you helped me navigate my options and/or the barriers. You actively listened to my needs, concerns, and understood my situation without judgment. I felt liked you truly cared. We had a few great laughs too (which I needed more than I knew); it was great and added to beyond customer satisfaction and appreciation. All the staff that I came in contact with the day of purchase were extremly friendly, nice and helpful. Gio, (can't recall the dept.) thank you for working with me, I am appreciative of the clarity you provided and transparency. Brian from Finance, I enjoyed our conversation and laughs. I learned a lot from you. Thank you for your kindness, sharing knowledge, and working with me- I appreciate you. There's another person that was extremely kind and checked on me often, (however I inadvertently did not get his name) in addition to checking on me during the process, he asked if I had eaten and if wanted anything as he was headed out to grab something to eat - it's the little things that are impactful to fostering positive customer interaction and a customer feeling welcomed and comfortable- thank you and I appreciate you as well.

Tough at the check out but we got through it

Staff was welcoming and transaction was smooth!

Made it very easy! Was done when they promised!

very professional and all the work completed was great!

VERY FAST AND HELPFUL

Pleasant people, good work.

Excellent customer service.

i do appreciate how the service writer acts more like a customer instead of. money making machine

Everyone was very friendly & professional . Texted me when car service was completed so I pick up my car and finish my errands for day. Recommend dealership & service department!

Great coffee and always accommodating with wifi

got right in and all was great

Driving back from Arizona on Monday the change oil light soon came on. I called service department late in the afternoon that same day and spoke with Jesse. He was able to arrange an early morning appointment for the next day. I mentioned to Jesse that I was having trouble with cruise control, so after oil change was done, we went on short drive to make sure cruise control was working. Jesse is always helpful and friendly as are any of the other Hardin employees I come in contact with. We are pleased with the service we always receive.

Muy satisfecha del exelente servicio. Muchas Gracias

Service was great a d fast

Justin in service dept is amazing

Quick and complete while I waited. Friendly and courteous service, and I was pleasantly surprised with the amount of discount from my GMC rewards. A welcome experience.

I stopped by to have something looked at and the service writer Sean E. looked at the issue. He ordered the part I will need and said it could be replaced when I have my next service which would be about the same time the part would be in. Great service

great quick service

Everything went well and Sean helped us and we got everything done that was needed great experience thank you Terry

Got my oil changed same day as a walk in the team of people are friendly and helpful

Always the best...Sean in service knows me and my car...such a professional

First time at Hardin Buick GMC service center for oil change service for my newly acquired GM Pick-up. Service Advisor Justin pleasantly guided me thru their process. The overall experience was easy, thorough and a great value. I will be back

Excellent communication and efficient

Quick and easy

Jeff was a great advisor Always explaining what was going on

Great Experience

The customer service was very professional and helpful

Sean called in advance to make sure I had what I needed for the service. Really world class experience.

My car was serviced as scheduled by appointment. I was kept informed of both the issues with the air conditioning system and what was needed to correct the problem. My car needed to remain at the dealership for seveeral days in order to detect the suspected leak. When service was completed my car was washed and returned to me shining like when it was new - and with a functioning air conditioning system. I really appreciate the service reps, Jesse & Justin.

Stellar customer service. My advisor Sean got my vehicle diagnosed and repaired in a timely manner. Honest and transparent, very thorough with the explanation regarding the repair. Thank you.

Excellent Customer Service

Friendly. Efficient.

Sean I. Service was professional and helpful.

Jeff is fantastic! I have been a Hardin Service customer for over 10 years. The team has always been honest, fair, and professional.

Very helpful!

The Hardin team is great!!! Always respectful and helpful. I live approximately 1 mile away from my local GMC dealer and they are horrible. I choose to drive 10 miles to Hardin for simple oil changes rather than my local Dealer

The coffee was great, but there were no bottle waters. Last time I was there you had some.

They are always so happy to help and answered all my questions

Vehicle has been dropped off multiple times for communication problems and safety issues and still does not work

I used the GMC app. Harden was willing good to me due to me make changes to the date. One area that continues to be an issue is when my truck is returned every time the hub-cap plastic lug nuts are not properly fastened. I am aware that they do come loose I look every day. But leaving the shop by the time I get home many are almost off. Next time I will check them before I leave dealership. Over all I will continue to use Hardin GMC.

Just honest fair and delivers car as promised

I had a random Front trunk issue with my GMC Sierra EV I reached out to my service advisor Jeff right away and AS ALWAYS Jeff did not disappoint. He had me bring the car in right away had a loaner waiting for me and got to work on fixing my front trunk issue right away! He truly knows how to take care of his customers and accommodate his customer on such short notice. I genuinely have never experienced such professionalism, overall amazing customer service from any service advisor I have ever worked with with my past vehicles. Jeff is truly amazing, I know whenever there is an issue with my car Jeff will be there to help and accommodate right away. Jeff has truly mad a GMC more specifically a Hardin GMC customer out of me for life! Thank you Jeff for everything

Accomodating

My service advisor was Sean. He kept me informed on all of the steps of my repair and it was completed in a timely manner.

Sean was amazing. Very communicative. Everything was done over the phone. Got my 2500gmc fix asap.

Great service

Justin the service writer was great. I didn’t have an appointment and still me in and done. Thanks guys

Friendly, polite, .greeted me by name. Efficient, knew what the car needed. Quick, waited a reasonably short time for the service. Fair priced for the work done.

Friendly and efficient staff

Jessie is the best.

Service Manager told me since I'm Waiting for my truck he'd try to get me out ASAP. Also got a free car wash and he told me about some service specials going on.

Sean always takes good care of our vehicles!!

This was my first time into Service. They were efficient checking in my vehicle. I was shown how my vehicle would look. They supplied me with a loaner. Justin was so helpful. The young man that worked on my Yukon did such a nice job (I’m just sorry I don’t remember his name). He installed the blackout package.

My vehicle was ready earlier than expected. So far the factory warranty work done looks great. The service advisor (Sean E) was very helpful and provided me with a service loaner vehicle. It is a very clean dealership and staff are very friendly.

Overall, the service is excellent.

Had brake issues with my 2024 gmc 2500

I really appreciate this dealership. Not too busy and all are helpful and friendly.

I have three dealerships closer to me for service, but I decided to go to your dealership since it had the best service reviews. Not a fan of your service department not sure I will ever go back and definitely will not recommend to anyone else. I brought my SUV in for an Oil Change at 7:30 am and was told I was first in line and should take long, since I planned to wait. My SUV then sat for 40 mins without moving from where I dropped it off. I did not get my SUV back till 10am, two and a half hours for an oil change?? Next issue: I receive a coupon in the mail for a $79 oil change, which I showed to the service adviser when I check in, and he did not say anything about not valid for my SUV. When I paid the bill, I was told there are no discounts for an oil change, very disappointing on the communication by the service writer. And the biggest disappointment was the issue with my Automatic High Beam Assist that was not working. In which the service writer told me there is no on/off, you just have to meet certain conditions, and it will turn on. I told him that I have met all the conditions listed in the handout he gave me, and it still does not work. He told me there were not any error codes and there was nothing wrong with the system and argued with me for 10 minutes that I have not met the conditions required. When I got home, I did a little research and found out that all you have to do is flip the high beam twice in two seconds when is dark, and the Auto beams come on. Why don't your service techs and service writers know this??? This was the worse experience I have ever had at a dealership.

Justin in the service department was excellent. We tried to get GMC to cover the display problem I’ve had for years on my GMC Sierra, but they refused. That was disappointing. Because it was a $1000 fix. I’m a retired Vietnam nam vet and $1000 these days is money I could use for other things so I decided to pass on the fix and live with it. Again, this is no reflection on Justin in the service department, he did everything he could I believe. Still disappointing.

Great service.

good

I had a great experience at your service center. The staff were friendly and kept me informed throughout the process. Scheduling was easy, and my car was ready on time. The service advisor clearly explained what was needed and didn’t pressure me into unnecessary work. I appreciated the clean waiting area and prompt service. I’ll definitely return for future maintenance

GMC was fast with service. Checked in with me multiple times throughout my visit.

Needed some minor items fixed on my truck. even though some were outside their scope they brought people in to fix the items. Truly appreciate that they went out of their way to assist me.

Sean delvered excellent service throughout the time they had my car

All questions were answered quickly & car was ready as promised

Your service department delivered outstanding results with my car, and my advisor was not only helpful but also a pleasure to work with during my visit. I am confident that I will continue to choose this department for my future service needs.

Very friendly people. Not put off that I was from out of state. Accommodating. Very very clean and nice waiting area.

Jessie in service is always so helpful

Justin is what you want from a service advisor, professional, courtesy, and most of all, great follow up and communication!

Had to take the car in twice because the first repair did not fix the problem. But Sean was very helpful and made sure that I was able to get the car back in again to replace the parts. He was very helpful.

Good people and Fast Service.

Jeff is the best and service was quick!

0

Justin was really helpful and was able to get me in and out of service department in a timely manner.

Had a first oil change your service department was excellent completed the oil change in a timely manner

very good experience and good service

Good service, good customer service..

Justin was amazing!!! He was communicative, accommodating and efficient during the whole process. He provided excellent customer service and definitely made all the difference. The Hardin dealership has not disappointed yet. I will also note that I’ve had poor experiences at other GMC closer dealerships in the past. Making the drive to Hardin has been worth the time this far. Thanks, Justin, for your helpful and friendly service!

The employees at Hardin Buick GMC treated me the best I have ever been treated at a auto dealership. I talked people in the service, parts and sales departments and they all treated me with respect and answered my questions. I highly recommend Hardin Buick GMC. They are my number 1 GMC Dealer to go to for my GMC needs. Gary L - San Juan Capistrano

Justin took care of our warranty issue and kept us informed throughout the process. Couldn't ask for better customer service. Exemplary in every aspect!

Jesse is a great communicator and very prompt!

Extremely bad they charge $18000 to fix my truck and it still not right

The Staff was courteous and professional! The wait time was short.

We went to the parts department bought some parts. The gentleman that’s working the counter did an awesome job representing your company. I think his name was Jeff. Great guy. Great help.

Every visit is professional, fast and courteous. Sean and the entire team always make things go smoothly. Highly Recommend Hardin GMC

Always a pleasure, no problems.

Sean was very helpful, scheduled a convenient appointment, was prompt on greeting me and explained the service,

Jesse in Service is always the best! Thank you for the personal attention to detail. He always makes sure everything is done right.

Quick and friendly service. Justin kept us up to date on everything.

Jesse was amazing and got everything moving along

The wait time for an oil change with an appointment is way to long. Waited approx 2.5 hours.

I called after being told by Firestone Complete Auto Care that my GMC Terrain had a collapsed motor mount. I was given an estimate for repair, but decided to call Hardin Buick, GMC, where In purchased the vehicle, for an estimate. Sean took my call and provided me a rough, but good idea, what that type of repair would cost. Being lower than Firestone I made an appointment over the phone; the service dept. was busy so suggested I come in on Monday a.m. I took the Terrain in, had the repair done, even lower cost than original phone estimate, and was back on the road that afternoon.

I came to the service department without an appointment because an oil level low indicator light came on. I agreed to wait while my car was checked out and an oil change completed. There were 3 cars ahead of mine for oil changes with scheduled appointments. I was updated periodically on my probable wait time, told how progress was being made with the other cars, and treated with courtesy & respect - which is always the case for this dealership.

Justin handle all the coordination with the service and ordering new part for me in advance called when my vehicle was ready just as I requested and I will for sure. Return to harden GMC for my next service.

Once the power came back on they got me in and out for a oil change and tire rotation

I took my 2020 yukon xl with a code P0455 and the mechanic didn't find anything wrong with the truck but the code is still there.

The staff is always friendly and informative. The facility is clean and enjoyed the amenities available.

Great service, bought a tire to keep the kids safe as they found a hole

Sean has always been a huge help on getting our concerns addressed and getting us back on the road. We appreciate the Hardin team always taking care of us.

My service advisor was courteous and friendly. Answered all my questions satisfactorily.

They listened to my concerns and was able to fix the problem. I was also given a rental car to use during this time.

I had an appointment for oil change service and I was early but they went ahead and got me in early. I waited for the service and was out of there within 45 minutes. All of the staff I dealt with was very courteous and very friendly. Overall a great experience.

Excellent service and waiting area accommodations.

Sean and the team did a great job with my vehicle. The service was completed in a reasonable time since I did need more than an oil change completed. Pricing was fair.

Everything seemed fine. The DEF was not topped off like you said per your flyer. After waiting 2 hours I found this out. I told the service rep to take the truck back in and add it. he did, but it wasn't topped off. He said as the truck moved around the gauge would fill up. That was BS, now it's half empty. Very discouraging!

Jesse always does an amazing job. I told him we were going on a road trip and he went above and beyond to ensure our brakes ans filters wete good too

Service was performed with no issues and I was contacted as soon as my vehicle was ready for pick up.

Very good

Everyone was extremely nice, explained what was needed in the future. Got me in and out real quick, having the apt. really helped. I got a nice 2026 Calendar on my way out. Would tell people to go to Hardin for their buying and service needs. I went to Selman Chevy for years and their customer service was not near as good as Hardin.

The service employee, Jesse, was very helpful and professional.

Friendly, helpful

I had my car serviced (30,000 miles) on a Saturday and by the next Wednesday something was wrong. I took it in but there were no appointments available, so I left it. My car was there for three weeks before I got it back. What I think is ridiculous is that I spent a lot of money buying the car from Harding Buick because it was highly recommended by a trusted friend (my car payment is more than my mortgage), but I feel taken. There should have been a loner car available! Three weeks of car rental, even at a discounted price, is just bad form! I was not kept in the loop as to what was going on - I had to call several times and when told that I would get a call back, did not. I have in the past been satisfied with the service in the past, but this time it left a bitter taste in my mouth.

Sean Eddleman is the only reason I drive 30 miles for service.there are 3 Gm dealers within 10 miles from my home.Sean listens to concerns and understands that to me my truck is important,as far as getting repaired correctly and making sure to inform his service personnel that I don’t want to see any scratches or fingerprints on my paint job

Great experience. My service rep took care of the problem.

got right in on time and it was taken care of immediately and a wonderful job

Everyone was very friendly and helpful in diagnosing and repairing the problems we were having with the radio and windshield wipers.

Took two and a half hours for oil change and tire rotation as I waited. Longer than I expected. Like to have dealer do work, that way the can not question service quality.

😀

Sean is the best and has taken good care of me for almost 18 years.

Great

It was good they welcome you with good energy and help you out as much as possible

Service was good and advisor was friendly and kept me updated while I waited in the lobby. Only problem was my key lanyard was broken. I gave my keys to advisor fine when the vehicle was returned to me the lanyard was removed and broken .