Our Reviews

Sean Eddleman was very knowledgeable and courteous . He answered all my questions and took care of my Sierra. The waiting room was clean and they provided coffee and popcorn . Its nice that they have two areas, one with a television and an area where you can read or get work done.

Jeff (and the rest of the crew, Jesse, Justin and the other man whose name I don’t know) are always spot on with a smile and a welcome. They cover all the bases when I bring in my Terrain. I really appreciate their listening to my concerns and how I feel they go through with a fine-tooth comb in searching for any issues. This is my second Terrain. My first Terrain I gave to my son because he and his wife needed a family car. I did not need to shop around, because I knew I wanted another Terrain. Now my second Terrain has some issues and I need to build trust again that it won’t break down again. Having said this, when I’m ready for another car, it will be a Terrain again. Once a Denali Terrain owner, always a Denali Terrain owner. Kudos to Jeff and staff. P.S. I love how the cashier always makes fresh hot pop corn (and keeps the pop corn machine clean), and the new fish tank is a nice touch as well.

Great

It was simple service got me in and out in no time.

Jesse always gives the best service. He listens to our concerns and thoroughly checks it out.

Since purchasing our car at hardin I have been coming back to service my car there also. I am always happy with the service done on my car, we love the customer service at the service side and I am happy there is a play are to entertain my little ones. The only complaint I have is that every single time I have gone the customer service has never been pleasant at the payment window. The lady always looks like she mad. Not really the customer service I like to be getting when paying for a car service.

I am immensely grateful for the Hardin GMC/Buick team within the Anahiem Auto Center for the impeccable customer service and experience, which was without a doubt easy, efficient, and stress-free, from start to finish for the vehicle purchase. The entire process was conducted smoothly. I look forward to future business and will also ensure to send referrals. Jesus, from the sales dept. was professional, kind, transparent, and thoroughly answered my many questions. His jovial demeanor and patience were admirable. I truly appreciate him! Thank you Jesus - you are absolutely amazing, and you established great rapport with me from the onset of my arrival, and you helped me navigate my options and/or the barriers. You actively listened to my needs, concerns, and understood my situation without judgment. I felt liked you truly cared. We had a few great laughs too (which I needed more than I knew); it was great and added to beyond customer satisfaction and appreciation. All the staff that I came in contact with the day of purchase were extremly friendly, nice and helpful. Gio, (can't recall the dept.) thank you for working with me, I am appreciative of the clarity you provided and transparency. Brian from Finance, I enjoyed our conversation and laughs. I learned a lot from you. Thank you for your kindness, sharing knowledge, and working with me- I appreciate you. There's another person that was extremely kind and checked on me often, (however I inadvertently did not get his name) in addition to checking on me during the process, he asked if I had eaten and if wanted anything as he was headed out to grab something to eat - it's the little things that are impactful to fostering positive customer interaction and a customer feeling welcomed and comfortable- thank you and I appreciate you as well.

Tough at the check out but we got through it

Mr. Garcia was super helpful and made it easy to make a decision.

Servicemen/ women were quick to go through the process and answered questions. Made me aware of the current recalls.

I worked with exceptional sales staff. We talked about trade. We talked about purchase price. First vehicle had a problem. When it wasn’t fixed in a timely manor, we worked out a deal on a more desirable vehicle. I’m very happy.

Since I the day I purchased my vehicle and needed any service done I have been working with Jeff in the service department and he is absolutely wonderful. Very professional, knowledgeable, quick to respond to questions and concerns. Jeff is just absolutely amazing! Truly takes care of all issues with the vehicle and has tremendous customer service!

VERY FAST AND HELPFUL

Pleasant people, good work.

It was great! Justin was friendly, professional and informative. I am so pleased with my car purchase and now I’m extremely happy with the service department. I have had bad experiences with other dealerships.

got right in and all was great

Excellent customer service.

Muy satisfecha del exelente servicio. Muchas Gracias

Service was great a d fast

Jeff was a great advisor Always explaining what was going on

Staff was welcoming and transaction was smooth!

Made it very easy! Was done when they promised!

very professional and all the work completed was great!

Everyone was very friendly & professional . Texted me when car service was completed so I pick up my car and finish my errands for day. Recommend dealership & service department!

Great coffee and always accommodating with wifi

Driving back from Arizona on Monday the change oil light soon came on. I called service department late in the afternoon that same day and spoke with Jesse. He was able to arrange an early morning appointment for the next day. I mentioned to Jesse that I was having trouble with cruise control, so after oil change was done, we went on short drive to make sure cruise control was working. Jesse is always helpful and friendly as are any of the other Hardin employees I come in contact with. We are pleased with the service we always receive.

i do appreciate how the service writer acts more like a customer instead of. money making machine

First time at Hardin Buick GMC service center for oil change service for my newly acquired GM Pick-up. Service Advisor Justin pleasantly guided me thru their process. The overall experience was easy, thorough and a great value. I will be back

Excellent communication and efficient

Quick and easy

The customer service was very professional and helpful

Sean called in advance to make sure I had what I needed for the service. Really world class experience.

Quick and complete while I waited. Friendly and courteous service, and I was pleasantly surprised with the amount of discount from my GMC rewards. A welcome experience.

I stopped by to have something looked at and the service writer Sean E. looked at the issue. He ordered the part I will need and said it could be replaced when I have my next service which would be about the same time the part would be in. Great service

Stellar customer service. My advisor Sean got my vehicle diagnosed and repaired in a timely manner. Honest and transparent, very thorough with the explanation regarding the repair. Thank you.

Got my oil changed same day as a walk in the team of people are friendly and helpful

Always the best...Sean in service knows me and my car...such a professional

Very helpful!

The Hardin team is great!!! Always respectful and helpful. I live approximately 1 mile away from my local GMC dealer and they are horrible. I choose to drive 10 miles to Hardin for simple oil changes rather than my local Dealer

Jeff is fantastic! I have been a Hardin Service customer for over 10 years. The team has always been honest, fair, and professional.

Great service

Vehicle has been dropped off multiple times for communication problems and safety issues and still does not work

I used the GMC app. Harden was willing good to me due to me make changes to the date. One area that continues to be an issue is when my truck is returned every time the hub-cap plastic lug nuts are not properly fastened. I am aware that they do come loose I look every day. But leaving the shop by the time I get home many are almost off. Next time I will check them before I leave dealership. Over all I will continue to use Hardin GMC.

Just honest fair and delivers car as promised

Justin the service writer was great. I didn’t have an appointment and still me in and done. Thanks guys

Great Experience

Justin in service dept is amazing

My car was serviced as scheduled by appointment. I was kept informed of both the issues with the air conditioning system and what was needed to correct the problem. My car needed to remain at the dealership for seveeral days in order to detect the suspected leak. When service was completed my car was washed and returned to me shining like when it was new - and with a functioning air conditioning system. I really appreciate the service reps, Jesse & Justin.

great quick service

Everything went well and Sean helped us and we got everything done that was needed great experience thank you Terry

Excellent Customer Service

Friendly. Efficient.

Sean I. Service was professional and helpful.

The coffee was great, but there were no bottle waters. Last time I was there you had some.

They are always so happy to help and answered all my questions

Sean was amazing. Very communicative. Everything was done over the phone. Got my 2500gmc fix asap.

Sean always takes good care of our vehicles!!

This was my first time into Service. They were efficient checking in my vehicle. I was shown how my vehicle would look. They supplied me with a loaner. Justin was so helpful. The young man that worked on my Yukon did such a nice job (I’m just sorry I don’t remember his name). He installed the blackout package.

Great service.

I had a random Front trunk issue with my GMC Sierra EV I reached out to my service advisor Jeff right away and AS ALWAYS Jeff did not disappoint. He had me bring the car in right away had a loaner waiting for me and got to work on fixing my front trunk issue right away! He truly knows how to take care of his customers and accommodate his customer on such short notice. I genuinely have never experienced such professionalism, overall amazing customer service from any service advisor I have ever worked with with my past vehicles. Jeff is truly amazing, I know whenever there is an issue with my car Jeff will be there to help and accommodate right away. Jeff has truly mad a GMC more specifically a Hardin GMC customer out of me for life! Thank you Jeff for everything

Accomodating

My service advisor was Sean. He kept me informed on all of the steps of my repair and it was completed in a timely manner.

Friendly, polite, .greeted me by name. Efficient, knew what the car needed. Quick, waited a reasonably short time for the service. Fair priced for the work done.

Friendly and efficient staff

Jessie is the best.

Service Manager told me since I'm Waiting for my truck he'd try to get me out ASAP. Also got a free car wash and he told me about some service specials going on.

My vehicle was ready earlier than expected. So far the factory warranty work done looks great. The service advisor (Sean E) was very helpful and provided me with a service loaner vehicle. It is a very clean dealership and staff are very friendly.

Justin in the service department was excellent. We tried to get GMC to cover the display problem I’ve had for years on my GMC Sierra, but they refused. That was disappointing. Because it was a $1000 fix. I’m a retired Vietnam nam vet and $1000 these days is money I could use for other things so I decided to pass on the fix and live with it. Again, this is no reflection on Justin in the service department, he did everything he could I believe. Still disappointing.

good

I had a great experience at your service center. The staff were friendly and kept me informed throughout the process. Scheduling was easy, and my car was ready on time. The service advisor clearly explained what was needed and didn’t pressure me into unnecessary work. I appreciated the clean waiting area and prompt service. I’ll definitely return for future maintenance

GMC was fast with service. Checked in with me multiple times throughout my visit.

Needed some minor items fixed on my truck. even though some were outside their scope they brought people in to fix the items. Truly appreciate that they went out of their way to assist me.

I really appreciate this dealership. Not too busy and all are helpful and friendly.

I have three dealerships closer to me for service, but I decided to go to your dealership since it had the best service reviews. Not a fan of your service department not sure I will ever go back and definitely will not recommend to anyone else. I brought my SUV in for an Oil Change at 7:30 am and was told I was first in line and should take long, since I planned to wait. My SUV then sat for 40 mins without moving from where I dropped it off. I did not get my SUV back till 10am, two and a half hours for an oil change?? Next issue: I receive a coupon in the mail for a $79 oil change, which I showed to the service adviser when I check in, and he did not say anything about not valid for my SUV. When I paid the bill, I was told there are no discounts for an oil change, very disappointing on the communication by the service writer. And the biggest disappointment was the issue with my Automatic High Beam Assist that was not working. In which the service writer told me there is no on/off, you just have to meet certain conditions, and it will turn on. I told him that I have met all the conditions listed in the handout he gave me, and it still does not work. He told me there were not any error codes and there was nothing wrong with the system and argued with me for 10 minutes that I have not met the conditions required. When I got home, I did a little research and found out that all you have to do is flip the high beam twice in two seconds when is dark, and the Auto beams come on. Why don't your service techs and service writers know this??? This was the worse experience I have ever had at a dealership.

Sean delvered excellent service throughout the time they had my car

All questions were answered quickly & car was ready as promised

Overall, the service is excellent.

Had brake issues with my 2024 gmc 2500

Good people and Fast Service.

Jeff is the best and service was quick!

Jessie in service is always so helpful

The Staff was courteous and professional! The wait time was short.

We went to the parts department bought some parts. The gentleman that’s working the counter did an awesome job representing your company. I think his name was Jeff. Great guy. Great help.

Every visit is professional, fast and courteous. Sean and the entire team always make things go smoothly. Highly Recommend Hardin GMC

Always a pleasure, no problems.

Good service, good customer service..

Quick and friendly service. Justin kept us up to date on everything.

The employees at Hardin Buick GMC treated me the best I have ever been treated at a auto dealership. I talked people in the service, parts and sales departments and they all treated me with respect and answered my questions. I highly recommend Hardin Buick GMC. They are my number 1 GMC Dealer to go to for my GMC needs. Gary L - San Juan Capistrano

Justin took care of our warranty issue and kept us informed throughout the process. Couldn't ask for better customer service. Exemplary in every aspect!

Jesse is a great communicator and very prompt!

Had to take the car in twice because the first repair did not fix the problem. But Sean was very helpful and made sure that I was able to get the car back in again to replace the parts. He was very helpful.

Your service department delivered outstanding results with my car, and my advisor was not only helpful but also a pleasure to work with during my visit. I am confident that I will continue to choose this department for my future service needs.

Very friendly people. Not put off that I was from out of state. Accommodating. Very very clean and nice waiting area.

0

Justin is what you want from a service advisor, professional, courtesy, and most of all, great follow up and communication!

Justin was really helpful and was able to get me in and out of service department in a timely manner.

Had a first oil change your service department was excellent completed the oil change in a timely manner

very good experience and good service

Sean was very helpful, scheduled a convenient appointment, was prompt on greeting me and explained the service,

Jesse in Service is always the best! Thank you for the personal attention to detail. He always makes sure everything is done right.

Justin was amazing!!! He was communicative, accommodating and efficient during the whole process. He provided excellent customer service and definitely made all the difference. The Hardin dealership has not disappointed yet. I will also note that I’ve had poor experiences at other GMC closer dealerships in the past. Making the drive to Hardin has been worth the time this far. Thanks, Justin, for your helpful and friendly service!

Extremely bad they charge $18000 to fix my truck and it still not right

Justin handle all the coordination with the service and ordering new part for me in advance called when my vehicle was ready just as I requested and I will for sure. Return to harden GMC for my next service.

Jesse was amazing and got everything moving along

The wait time for an oil change with an appointment is way to long. Waited approx 2.5 hours.

I called after being told by Firestone Complete Auto Care that my GMC Terrain had a collapsed motor mount. I was given an estimate for repair, but decided to call Hardin Buick, GMC, where In purchased the vehicle, for an estimate. Sean took my call and provided me a rough, but good idea, what that type of repair would cost. Being lower than Firestone I made an appointment over the phone; the service dept. was busy so suggested I come in on Monday a.m. I took the Terrain in, had the repair done, even lower cost than original phone estimate, and was back on the road that afternoon.

I had an appointment for oil change service and I was early but they went ahead and got me in early. I waited for the service and was out of there within 45 minutes. All of the staff I dealt with was very courteous and very friendly. Overall a great experience.

Excellent service and waiting area accommodations.

Sean and the team did a great job with my vehicle. The service was completed in a reasonable time since I did need more than an oil change completed. Pricing was fair.

Everything seemed fine. The DEF was not topped off like you said per your flyer. After waiting 2 hours I found this out. I told the service rep to take the truck back in and add it. he did, but it wasn't topped off. He said as the truck moved around the gauge would fill up. That was BS, now it's half empty. Very discouraging!

Service was performed with no issues and I was contacted as soon as my vehicle was ready for pick up.

Very good

Everyone was extremely nice, explained what was needed in the future. Got me in and out real quick, having the apt. really helped. I got a nice 2026 Calendar on my way out. Would tell people to go to Hardin for their buying and service needs. I went to Selman Chevy for years and their customer service was not near as good as Hardin.

Once the power came back on they got me in and out for a oil change and tire rotation

I took my 2020 yukon xl with a code P0455 and the mechanic didn't find anything wrong with the truck but the code is still there.

The staff is always friendly and informative. The facility is clean and enjoyed the amenities available.

Great service, bought a tire to keep the kids safe as they found a hole

Sean has always been a huge help on getting our concerns addressed and getting us back on the road. We appreciate the Hardin team always taking care of us.

My service advisor was courteous and friendly. Answered all my questions satisfactorily.

They listened to my concerns and was able to fix the problem. I was also given a rental car to use during this time.

I came to the service department without an appointment because an oil level low indicator light came on. I agreed to wait while my car was checked out and an oil change completed. There were 3 cars ahead of mine for oil changes with scheduled appointments. I was updated periodically on my probable wait time, told how progress was being made with the other cars, and treated with courtesy & respect - which is always the case for this dealership.

Jesse always does an amazing job. I told him we were going on a road trip and he went above and beyond to ensure our brakes ans filters wete good too

Everyone was very friendly and helpful in diagnosing and repairing the problems we were having with the radio and windshield wipers.

Sean is the best and has taken good care of me for almost 18 years.

Great experience. My service rep took care of the problem.

The service employee, Jesse, was very helpful and professional.

Took two and a half hours for oil change and tire rotation as I waited. Longer than I expected. Like to have dealer do work, that way the can not question service quality.

Friendly, helpful

😀

I had my car serviced (30,000 miles) on a Saturday and by the next Wednesday something was wrong. I took it in but there were no appointments available, so I left it. My car was there for three weeks before I got it back. What I think is ridiculous is that I spent a lot of money buying the car from Harding Buick because it was highly recommended by a trusted friend (my car payment is more than my mortgage), but I feel taken. There should have been a loner car available! Three weeks of car rental, even at a discounted price, is just bad form! I was not kept in the loop as to what was going on - I had to call several times and when told that I would get a call back, did not. I have in the past been satisfied with the service in the past, but this time it left a bitter taste in my mouth.

Sean Eddleman is the only reason I drive 30 miles for service.there are 3 Gm dealers within 10 miles from my home.Sean listens to concerns and understands that to me my truck is important,as far as getting repaired correctly and making sure to inform his service personnel that I don’t want to see any scratches or fingerprints on my paint job

Great

It was good they welcome you with good energy and help you out as much as possible

As usuaul a great experience.

Service done on time with no issues.

Professional and courteous

Friendly staff, quick diagnisis

got right in on time and it was taken care of immediately and a wonderful job

Service was good and advisor was friendly and kept me updated while I waited in the lobby. Only problem was my key lanyard was broken. I gave my keys to advisor fine when the vehicle was returned to me the lanyard was removed and broken .

Fair honest and car delivered on time

Outstanding service department.

Good experience

The service was fine; still lacking details on what may have been found by the Service Consultant, and the car is still being finished, but everyone was helpful and courteous.

prompt, polite, thorough explanation of services, easy to make reservation, flexibility to change reservation day & time

Your team were good and sufficient in determining what needed to be complete with my truck. When picked it up it was in good shape and working fine. Thank you.

They treat us like we’re part of the family. They really take care of us

customer service by the service rep and the tech is outstanding

The breaks on my Yukon were squeaking whenever i was in reverse so I went in to have them checked. The car was thoroughly checked out by the mechanic and Justin, my service rep, kept me informed every step of the way. Recommendation was made and together we decided best course of action. I was very pleased with service and outcome.

Sean Edelman is always very helpful when I bring my cars in to be serviced.

Great experience I felt confident my car would be taken care of based on the service provided

Jesse was excellent in taking care of me - he got me a rental and overall very pleased with his customer service.

Everyone was friendly and nice. However, the wait time was longer than expected and since I had no way of getting back to work, I spent most of the day in the waiting room waiting for news of when my car would be ready.

Genuine GMC Service . Simple and to the point .

Finished in under an hour

When in for my appointment and was taken care of right away. Was in and out in less than an hour and half

Goo communication. Appreciate the space to wait. Maybe some more snack? :)

Great service

Great service and in a timely matter..only issue is I was told my DEF would be topped off but when I received my vehicle my DEF level had not changed

Despite the limited cooperation of the warranty company, Justin Vogel made sure our vehicle was repaired back to safety standards by identifying and making sure ALL diagnosed issued were taken care of. We are grateful for his integrity and determined help getting our vehicle back on the road safely.

i had a very poor experience due to poor communication on the service writers behalf i requested to get my torque converter replaced reguardless if it was bad or not but the service writer. didnt, i was under the impression the quote he gave me. included it they also put 0w20 in truck when my car calls for 5w30 the shudder initially complained about is still not fixed, i feel like i got ripped off entirely and will never do business or come back to that dealer again

Sean and his team provided excellent service!

Overall good

I have complete trust in Justin and Harden GMC to complete the service of my Truck.

I have owned GM products for over 20 years continuously and have experienced both spectrums of "service" - good and bad. For me, I must be able to trust my vehicle and therefore, my service location. I left my past dealership for service because following a change in ownership, they placed a new Service Manager who believed the "spreadsheet" was more important than providing reliable and high quality service. The quality Advisors and Mechanics starting leaving, being replaced by new, inexperienced (and likely less expensive) staff. Customers started being treated like numbers and concerns were ignored because "service knows better". I have seen this happen MANY times in my GM ownership. However, Hardin and Sean Eddleman are a welcome breath of fresh air. He is experienced, understands his job, and does what is necessary to provide true service - great, honest, communication, a dedication to solving problems, and taking the time to truly understand the issue. I don't come to a dealership for service to get the lowest price. I come so that I can have my vehicle worked on by brand "experts" who should know more about my vehicle and its known issues/remedies more than anyone else! Sean and Hardin clearly fall into this category and as long as that approach remains, you will have my business and full endorsement!!!!

I was helped out right away

The service was on 2/25. Justin is the best as well as the technician. Above and beyond customer service.

Justin is always so helpful and answers all my questions

Service personnel were very good, but the final outcome had much to be desired. I tipped and thanked the person in charge of washing my vehicle, but he was rushed and alone. It was lacking at best. That being said, I wouldn’t take my vehicle anywhere else.

Availability for EV service was limited. Waited over 1 week for warranty work, did not have a loaner available at the time of drop off nor was one offered once any of the loaners were returned, and received no status updates of service until 1 business day before my vehicle was returned to me.

Awesome dealership great service

Excellent customer service

Had appointment for oil change & issue with a tire pressure sensor. Service advised re: regular service @ mileage, and later called regarding a low battery test. Had recommended & requested services done, but decided to replace battery on my own. This type of conversation I've had for 16 years with Hardin Service Advisors is why I come back.

Sean Eddleman was very knowledgeable and courteous . He answered all my questions and took care of my Sierra. The waiting room was clean and they provided coffee and popcorn . Its nice that they have two areas, one with a television and an area where you can read or get work done.

Had a check engine light on. Got my truck back the same day all fixed up

Jesse was great, kept me informed during my wait time

My service advisor kept me informed on the status of my vehicle during my wait. The waiting area is clean and very convenient with charging stations. I was able to get a meeting done while I was there. I highly recommend this location.

I was pleased with the customer service & maintenance work completed on my vehicle, RMGARCIA

Everything went well. Kept informed. Sean took good care of me

Justin Vogel in service dept goes over and above as a service writer. Excellent service, thank you.

Great customer service and service was completed in a timely manner.

Friendly greet from Jesse. Able to get in a little before my appointment. Work finished quickly and well.

Had 0 contact from the service advisor other than canned text messages. Did not welcome me when I dropped off or picked up my vehicle. Had more conversation with the lot porter than the service advisor.

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It was quick and efficient.

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