I bought my truck on a Saturday, and by Monday the service suspension light was on. I stopped at Service Monday I was told I needed to make an appointment. (Not awesome) So I scheduled with them for Wednesday. They were not able to figure out the problem on Wednesday, so I had to bring the truck back for two more days of service. Ultimately it was resolved and only a sensor. I am relieved about that, but I wasn’t overwhelmed with concern from Management outside of the service rep and my sales rep. I know people look for hand outs and they are often not deserved however, it’s your responsibility to instill faith in the brand and honestly, this is the first story I tell people about my new truck and the ending doesn’t say “buy from Hardin, even though there was an issue, I left feeling great”. Just my 10 cents on my experience. Paul, Sean and Jeff are assets to your dealership and need to be recognized for their dedication and professionalism.
Josh T.SUNSET BEACH,CA
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.