This was one of the most favorable experiences of Service I've had with Hardin tover the years, going all the way back to when they were located on Anaheim Blvd. In this instance, they were able to locate a rattle in my Lacrosse, that to be honest I was giving them one shot at before taking my business elsewhere, as I had done with my other cars (Enclave and Malibu) after the problems I brought them in for could not be diagnosed after multiple attempts. I brought these 2 vehicles to Simpson Chevrolet in GG and they fixed both vehicles. Their senior tech was just better! On this visit I loved the video sent to me explaining how the rattle problem was diagnosed and corrected and also notifying me of services that I was due for that I could elect to have done. This was sent to me for approval/rejection via a text message that provided a table with simple click options of the items recommended, and the resultant cost for each choice, with taxes included. This was a great addition and I was very impressed with these changes (video and text message approvals). I will keep my Lacrosse business with Hardin!