Rocky was an excellent salesman, he had the vehicle I inquired about out front and ready for me to see and test drive. We had a deal and agreement to buy in less than an hour. My Harden experiencewas excellent.
Had a very nice and pleasant car buying experience with Felix. He was very courteous and professional and not pushy at all. Would definitely recommend him to any friends and family buying a GMC in the future.
I was told that the dealership installed security system would be “removed” I assumed that meant both physically and from my invoice - neither happened. When I took delivery of the truck it had been given a poor wash job and didn’t even have all of the manufacture protective plastic removed. I would like someone from Hardin to call me and schedule and appointment for me to come in and have this security system removed the rest of the way. My number is (714) 476-2936.
Dealership is great: friendly, helpful, professional, etc. On the downside, vehicle is back for visit #4 for the same problem. Dealer is working hard to resolve, but more expertise wouldn't be a bad thing in the diagnostic arena. Vehicle has been unavailable for about one full month of the six that we've owned it. While not necessarily the dealer's fault, they haven't been able to resolve the issue, either.
I had an appointment at 10am. They were ready to take my car at that time. They told me it would take 2 to 2 1/2 hours for the service I was told it was ready at 12:15PM, It can't be much closer than that. I was very pleased with the service and the attitude.
Our staff is thrilled with your positive feedback! Thank you for sharing and we hope to see you again soon. Our staff is thrilled with your positive feedback! Thank you for sharing and we hope to see you again soon.
Making an appointment was easy and fit my schedule. A loaner was available for me so, I didn't have to miss a beat. Communication and service were great and I received my car back in a timely manner. Thanks!
We love hearing feedback from our customers and are glad that your visit went so well! We pride ourselves on providing top of the line customer service and love knowing that we've succeeded in this effort. Please feel free to contact us if you have any questions. Thanks again!