Customer Reviews

The good news is that the service department was able to fix the issue my vehicle was having. The bad news is two-fold: 1) I was never given an update as to when the service on my vehicle was completed. I was told the vehicle would likely be done by the end of the day, but never received a call saying work was completed. I finally called the department the next day to check on the status and was told it had been completed. Not a serious issue, but a bit of an inconvenience. 2) Far more seriously, the technician(s) apparently had to remove my child's car seat base from one of the second-row bucket seats to perform the service. I was not notified that this needed to be done or had been done. Luckily, my wife noticed the base was loose the next day prior to putting my two month-old child in the car and properly tightened it. This is unacceptable. I have no problem with the tech(s) needing to remove the base, but I absolutely should have been called as soon as it happened or notified upon picking up my vehicle so that I knew it wasn't safe for my child's cart seat to connect with the base.

By far the best Service Department I have ever dealt with in all of my years of service visits

Very good service , everyone was polite an very helpful.

One of my back wiper blades was nothing working. They did not offer to replace it and said it was fine, but it's not. I had to do it my self. Also the DOT 3 and the radiator oil is low they did add any more.

Service advisor provided additional information about my vehicle and work was completed in less than estimated time.

Serviced my Sierra in less time then quoted.

Found their courtesy transportation service very convenient

Great job, Keep it up

I had to pay to have defective window panels replaced. I spoke to one of the service techs who has a Tahoe. He told me he has had to replace his window panels twice and, he himself-your employee, told me GMs warranty sucks. A defective body part should be covered by my warranty or my extended warranty. Very sad. Makes me not want a GMC anymore. And to top that off, the repair was done poorly. The weather stripping goes inside then outside the covers, instead of running straight along the edge.

Polite employees and great service.

Great service as usual from Jesse!

It was great courteous and great customer service thank you

Jeff in the service department was amazing, not only did he have my car serviced in a timely manner, he made sure I was picked up on time from work. My car was pulled up and ready to go when I got there. Thank you Jeff!

We appreciate the prompt service on this day for our vehicle, despite a holiday the next day. Thank you!

buick La Crosse in and out with service. explained everything about the read out. everyone in service were happy.

Fast and efficient

Smooth as usual.

easy set up (in person) for appointment. work was competed on time and on task. price point was fine, and time was slightly less then anticipated.

communication specific to my car with service manager was excellent

Everything was perfect. Enjoyed the video experience on the service too. Also, would like to compliment the lady whom helped with me paying at the counter. She was extremely pleasant and great to deal with. The service rep also did great when I dropped off the car. Very appreciative you all made it a fine time.