Brenda, it is great to hear that our staff at Hardin Buick GMC was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.
the dealership offered a free car wash but they do a poor job. my car was still wet in several parts of the car and my windows, especially my front window was streaked. if you offer something free, do it the best always or dont offer it at all.
We sincerely appreciate your feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail
Service was done promptly while I waited. Car was washed clean which is above and beyond what I can ask for. The waiting area was clean and enjoyable. Just one input to you to help you become even better in the following. My car owner’s manual calls for “cross tire rotation” which is what I asked for and was promised by the service manager who wrote up the paperwork. The result is that I got a straight rotation (back to front, no cross). This tells you two things: 1) Service manager did not follow up on customer request. 2) Technician did not follow manufacturer (Buick) recommendation.
When i get a oil change and tire rotation. Thy mess up a svc tire monitor. Then i am expected to pay for it to be repair. This is 2nd time this has happened. You made me pay for it to be fixed 1st time. Wrong that i have to pay for your employee's mistake. But, i know i will be charged again to have fixed this time too. I am going to stop coming for oil changes . Add tire svc monitor cost it is a very,very expensive oil change.
Valory - Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (714) 656-3826 to discuss your concerns, as your satisfaction is of utmost importance to us.
My experience was great. I arrived about 10 minutes before my appointment time and they had me checked in and my car in the back before my appointment time. About 40 minutes later my oil was changed and car washed and I was on my way home. Nothing to complain about at all.
Part of the reason I returned to Hardin GMC to purchase my Sierra was because of the service department. Jeff, my service advisor, kept me updated regarding the status of the repair, offered a thorough explanation of what was done, and did it all with a smile.
We love hearing feedback from our customers and are glad that your visit went so well! We pride ourselves on providing top of the line customer service and love knowing that we've succeeded in this effort. Please feel free to contact us if you have any questions. Thanks again!
IT was AWESOME !!!! the appointment was booked on line using the GMC app . we Selected teh option " will wait for the car to be serviced" . when my wife arrived to drop off he car , the service tech arranged for my wife and daughter to be driven and picked up to Downtown Disney. Service was fast and efficient . THANK YOU SO MUCH!
Our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Hardin Buick GMC service team would like to thank you for coming in and we hope to see you again in the near future.