The good news is that the service department was able to fix the issue my vehicle was having. The bad news is two-fold: 1) I was never given an update as to when the service on my vehicle was completed. I was told the vehicle would likely be done by the end of the day, but never received a call saying work was completed. I finally called the department the next day to check on the status and was told it had been completed. Not a serious issue, but a bit of an inconvenience. 2) Far more seriously, the technician(s) apparently had to remove my child's car seat base from one of the second-row bucket seats to perform the service. I was not notified that this needed to be done or had been done. Luckily, my wife noticed the base was loose the next day prior to putting my two month-old child in the car and properly tightened it. This is unacceptable. I have no problem with the tech(s) needing to remove the base, but I absolutely should have been called as soon as it happened or notified upon picking up my vehicle so that I knew it wasn't safe for my child's cart seat to connect with the base.
We apologize for the experience that you had at our service department We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact our team at your earliest convenience so we can resolve your concerns.
One of my back wiper blades was nothing working. They did not offer to replace it and said it was fine, but it's not. I had to do it my self. Also the DOT 3 and the radiator oil is low they did add any more.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (714) 656-3826 to discuss your concerns, as your satisfaction is of utmost importance to us.
I had to pay to have defective window panels replaced. I spoke to one of the service techs who has a Tahoe. He told me he has had to replace his window panels twice and, he himself-your employee, told me GMs warranty sucks. A defective body part should be covered by my warranty or my extended warranty. Very sad. Makes me not want a GMC anymore. And to top that off, the repair was done poorly. The weather stripping goes inside then outside the covers, instead of running straight along the edge.
Omar, thank you for taking the time to write about your experience at our dealership. All of us at Hardin Buick GMC pride ourselves on our commitment to service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
Jeff in the service department was amazing, not only did he have my car serviced in a timely manner, he made sure I was picked up on time from work. My car was pulled up and ready to go when I got there. Thank you Jeff!
Patricia, thank you for taking the time to write about your experience at our dealership. All of us at Hardin Buick GMC pride ourselves on our commitment to service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
Everything was perfect. Enjoyed the video experience on the service too. Also, would like to compliment the lady whom helped with me paying at the counter. She was extremely pleasant and great to deal with. The service rep also did great when I dropped off the car. Very appreciative you all made it a fine time.
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.