Our goal is to provide top-notch sales so we appreciate your kind words about your experience. The whole Hardin Buick GMC sales team would like to thank you for coming in and we hope to see you again in the near future. We hope you have a great day!
I went in to get an oil change and tire rotation. The person at the service desk told me it would take 2 hours to complete I got there at 7:00 AM. After waiting for two and a half hours, I asked what the status of my car was. I was told that the service personnel does not start until 8:00 AM and that my car would not be ready for another hour. I finally got my car after 11:00 AM more than four hours after I got there unacceptable. I will be taking my business elsewhere. I have purchased 3 vehicles from this dealership, and I have never been treated so poorly.
Hi there, we regret to hear that you are displeased with your recent experience with us. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (714) 656-3826 so we can work towards a resolution. We look forward to hearing from you.
I went in for a regular check up. My card also wasn’t driving well. I needed replacement parts that were on a national back order. Sean Edelman helped hunt down the pieces to install on my truck. He provides great service every time.
I wish the showroom had trucks/SUV's on display. Or a build your own GMC kiosk. The parts area needs more impulse purchase items for GMC Trucks. I did attend the SEMA show this year and saw lots of upgrade items. Also, offers to upgrade my current truck would be nice. Like specials on exhaust, suspension, wheels/tires, intake, etc....A "Roach Coach" for customers waiting that had breakfast burritos would be nice since now dining is within walking distance of Hardin GMC.
We would like to thank you for sharing this feedback and apologize that we did not meet your expectations. We would like to speak with you regarding the situation and discuss options. Please contact us at your earliest convenience.
It was rather a long wait. I had a 8:30 appointment. There were others in line before me so it took a little while. My car was ready about 1PM i really wish that when I bring my car in for servicing that the settings would nit be disturbed as I often have to reset radio, and other items. This time it was only the radio.